Customer Relations
Acting Spokesperson and Investor Relations
• Market Observation Post System
• Shareholders’ meetings, held at least once per year
• Visits from investment corporations, once in 2019
• Investor Relations / Stocks Exclusive Mailbox, prompt replies by designated staff
Contact Person：
Finance Department, Manager
Tel：(02)2717-2217 , Ext：260
E-mail：hye.finance.ux@hitachi.com
Business Service
• Customer service hotline, as needed
• After-sales service tracking, follow-up telephone interviews after each service
• Official website and media, updated as needed
• Satisfaction questionnaire surveys, conducted annually
Contact Person：
Suppliers
• Supplier evaluation: new vendors, as needed; existing vendors, once every 3 years
• Supplier assessment, annually
• Supplier counseling, as needed
Contact Person：
Procurement Section, Section Manage
Tel：(03)325-4161 , Ext：131
E-mail: hye.purchase.wd@hitachi.com
Employee Relations
• Labor-management meetings, quarterly in principle
• Occupational Safety and Health Committee, quarterly
• Staff Welfare Committee, 2 to 3 times per year
• Proposals for improvement
Contact Person：
Human Resources Section I, Section Manage
Tel：(02)2717-2217 , Ext：251
E-mail：hye.personnel.vj@hitachi.com
Yungtay Enterprise union－Taipei Branch:
Chieh – Han, Yu, Chairperson
Tel：(02)2515-0656 , Ext：10
E-mail：chiehhan.yu.tr@hitachi.com
Yungtay Enterprise union－Taoyuan Branch:
Sui – Chiang, Huang, Chairperson
Tel：(03)325-4161 , Ext：805
E-mail：suichiang.huang.qs@hitachi.com
Yungtay Enterprise union－Taichung Branch
Meng – Tse, Huang, Chairperson
Tel：(04) 2472-7878 , Ext：212
E-mail：mengtse.huang.dv@hitachi.com
Yungtay Enterprise union－Kaohsiung Branch
Pei – Kun, Liao, Chairperson
Tel：(07)761-5161 , Ext：217
E-mail：peikun.liao.du@hitachi.com
Professional Ethics
Our company implements Illegal and Unethical Conduct Reporting Measures. The audit office receives and processes reports while keeping the identity and personal data of the whistleblower confidential.
Contact Person：
Auditing Office, Manager
Tel：(03)325-4161 , Ext：290 、 (02)2717-2217 , Ext：830
E-mail：hye.audit.tp@hitachi.com
Integrity Management
Our company implements the Guide for the Operating Procedures and Behaviors of Integrity Management. The legal affairs division receives and processes reports while keeping the identity and personal data of the whistleblower confidential.
Contact Person：
Corporate Governance Department, Manager
Tel：(02)2717-2217 , Ext：223
E-mail：mingtsao.liu.fd@hitachi.com